Bitzbox Blog
18Feb/171

Bitzbox on Patreon

Posted by Bitzbox

As some of you may know over the last couple of years we have been making content for our YouTube channel. This includes painting tutorials, battle reports, reviews and much more. The channel has grown very well over the last few months and we really enjoy making the content. We have put a lot of investment into making the content which has allowed us to grow the channel and we want to do even more with it. That's why we have started a Patreon page to help make this a possibility. Of course we have some great rewards on offer or our Patreons who support us. The bags of gubbinz that we sell on our website are one of our rewards and for the time being this is the only way to obtain them. Another reward is a free shipping voucher code that you can use as much or as little as you want. The video below goes into a little bit more detail:

Filed under: Inside Bitzbox 1 Comment
17Dec/140

Bitzbox Chapter Colour Scheme Winner

Posted by Bitzbox

So we have a winner of the Bitzbox Chapter Design competition. Congratulations to Joshua Henry Christian Lockwood for this design.

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I am really looking forward to painting the quartered coloured scheme as it's something I've never done before. I will be making an odd change to this design, for example the left shoulder pad will be white so the chapter symbol will stand out better. I may have dark grey weapon casings if the lighter red doesn't stand out from the darker red. The chest eagle will also be dark grey instead of silver.

Over the coming weeks I hope to have some models to show you guys. I have my christmas break coming up so hopefully that will give me plenty of painting time.

1Oct/142

Bitzbox Questionnaire Results Analysis

Posted by Bitzbox

An amazing 1218 people filled in a questionnaire and were all entered into a prize draw to win Nagash which was won by Paul Constant. So I thought I would write up a blog post which shares the results of our latest questionnaire with you guys. This post shares the results of the yes/no answers as well as the ratings for different aspects of the consumer experience.

How Did You Hear About Us?

Google - 564
Facebook - 167
Twitter - 4
Word of Mouth - 271
Other - 197

question_graph_1

I wasn't too surprised to see that Google drives the most traffic to Bitzbox. I'm quite happy with the high percentage of people who have found us via word of mouth but was surprised that only 4 people found us for the first time on Twitter. That said it's not a platform I use as much as Facebook for example and maybe that's something I should use more.

Rate Bitzbox (average results)

Overall Experience -4.84
Prices - 4.4
Restock Rate - 3.5
Shipping Costs - 4.4
Shipping Time - 4.75

question_graph_2

I'm quite happy to see these averages are quite high. Not surprisingly the low ratings for shipping costs and time were from customers outside the UK. This is partly due to Royal Mail's sharp increase in prices last year forcing us to raise the prices of international shipping overnight. Restock rate is of course an area of the business that needs improving and all bits sellers face the same problem here. For me the main issue is time rather than money. I'm seriously contemplating adding some part time staff at Bitzbox to help increase restocks in the near future so expect to see an improvement here, although no matter how much I restock it will never be quite enough I'm sure.

Have You Decided Not To Order Because...

Shipping Prices Too High?
Yes - 89
No - 1098

Prices Too High?

Yes - 168
No - 1109

Stock Too Low

Yes - 669
No - 501

Not much to add to these results. No surprises here. I always worry that our prices may be too high for certain items but then again people snap them up so fast. I always try to price items lower than eBay prices but for the most popular parts I try to sell them for a high price whilst trying to remain as fair as possible.

How Do You Get Stock Updates?

Automatic Email - 500
Facebook - 281
Twitter -25
I Don't - 385

question_graph_3

Are You Aware of Our Automatic Email Feature?

Yes - 830
No - 361

I'm glad such a high number of people use our automatic email feature. Since day 1 of Bitzbox I wanted this feature on the website and a few years ago I finally managed to found some working code for it. A couple of other sellers on the Internet have followed suit with this feature which I think is great.

How Often Should We Restock?

A few boxes daily? - 303
A lot of boxes weekly? - 732
A really lot of boxes monthly? - 164

question_graph_4

For so long I was restocking a few boxes worth of stuff here and there on a semi daily basis. Now I've moved onto a weekly format, restocking regular GW items usually on a Monday afternoon. From my point of view this is my preferred way to restock and I'm glad the majority of customers agree.

Would You Like To See More GW Items?

Yes - 278
No - 899

Even though there is quite a high number of No results here, the people who have said yes have all given very similar results when it came to what GW sets they would like to see on the website. A lot of it is Fantasy stuff, such as Dwarves, Wood Elf and High Elf kits that we don't stock and larger kits from Fantasy. I can happily confirm that I will be adding a lot more Fantasy kits over the next few weeks so be sure to look out for them. Some people have requested very large 40k kits such as baneblades, knights and stompas. I just can't see myself ever stretching to these larger items anytime soon.

Would You Like To See More Forgeworld?

Yes - 864
No - 338

This is a pretty resounding yes. A lot of Warhammer Forge items and Horus Heresy Legion specific sets were requested so I'm sure within the next few months you'll see them appear for sale.

Would You Like To See More 3rd Party Bits?

Yes - 629
No - 505

Would You Like To See Other Game Systems?

Yes - 396
No - 788

A lot of people have commented that they just want to see more variety. I think I have wrongly assumed over the years that people visit the site knowing exactly what they want to purchase whereas in reality a lot of people just browse until they find something that catches their eye and gives them an awesome conversion idea. The people who visit the website in this way have said that more variety is never a bad thing so I will keep this in mind.

Would You Like To See More Modelling/Gaming?

Yes - 765
No - 440

A section of the website that is pretty quiet at the moment. I will eventually add a lot more items here and restock the ones we have. I may try and look for a wholesale supplier of items such as plasticard so I can offer these at a very low price.

Filed under: Inside Bitzbox 2 Comments
1Feb/130

Today’s Big List of Restocked Sets

Posted by Bitzbox

If you visit the website often enough you'll know that I usually restock a few sets at a time each day rather than just do one big restock every month like some other websites may do. I do this mainly so I don't get too many orders in one go and because I like to get stock up as soon as I get it and there's only so much I can cut off sprues at a time. However I thought this time around I'll restock a lot in one go. After hearing some feedback from customers the response was quite mixed on which is better so I thought I would at least give this way a try.

The following stuff has been restocked. Don't worry if your army isn't restocked yet. More will be restocked in a week or so!!

Space Marines

Venerable Dreadnought
Ironclad Dreadnought
Dreadnought
Devastators
Command Squad
Assault Squad
Tactical Squad
Scout Bikers
Commanders
Attack Bikes

Tyranids

Raveners
Tyranid Warriors
Genestealers
Termagaunts
Hormagaunts

Tau

Crisis Suits
Piranhas
Stealth Suits

High Elves

Chariot
White Lions
Dragon Princes
Archers

Warriors of Chaos

Marauder Horsemen
Chaos Knights

Vampire Counts

Corpse Cart
Grave Guard

29Jan/135

This Order Spent 3 Months With Royal Mail

Posted by Bitzbox

Today this monstrosity of a mutilated order arrived in the post. I get returns every once in a while. Usually if an address is incomplete from an order or it couldn't be delivered for whatever reason it will eventually find it's way back. This usually takes a few weeks with International orders or a week with UK orders. This particular order finally arrived back after three months and it's in a shocking state.

Now I've had orders back in the past that have had foot prints on them and I've even seen bike tyre marks on returned items too. It shows the level of care Royal Mail takes sometimes with orders and I do apologise on their behalf if you've ever had an order from us look a bit worse for wear. This order though really takes the biscuit. It's dirty, it's has what looks like coffee spilled on it and it's even got a hole in the front. The original address has completely worn off the label on the front. The back of it looks so dirty and worn that at first it looks like it's been set alight.

I wont publicly name the person whose order this was. It has been long assumed missing and they have had a refund. The order itself is very small so I would assume they have easily been able to obtain this bits long since now from elsewhere.

Moral of the story: Please triple check your delivery address is correct so your order wont suffer the same fate as this one. It's worth noting that our system overrides PayPal so whichever address you use for Paypal wont be used unless you also type it in on our website.

Filed under: Inside Bitzbox 5 Comments